Privacy Policy

Last updated: 5 March 2026

1. Introduction

Harij Softech Pvt Ltd (“SignBiz”, “we”, “us”, “our”) operates the website signbiz.in and the SignBiz platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

By using SignBiz, you consent to the practices described in this policy. If you do not agree, please discontinue use of the Service.

2. Information We Collect

Account information: When you register, we collect your name, email address, mobile number, and business name.

Usage data: We automatically collect information about the pages you visit, features you use, actions you take, and the time and duration of your sessions.

Payment information: Payments are processed securely by Razorpay. We do not store your credit card, debit card, or bank account details on our servers. Razorpay's privacy policy governs how they handle your payment information.

Device information: We collect your IP address, browser type and version, operating system, and device identifiers for security and analytics purposes.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the SignBiz platform
  • Improve, personalise, and expand our services
  • Send OTPs and transactional emails or SMS for authentication and account security
  • Process payments and send billing-related communications
  • Send product updates, feature announcements, and promotional communications (you can opt out at any time)
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations

4. Data Sharing

We do not sell, rent, or trade your personal data to third parties.

We may share your information only with:

  • Razorpay: For processing payments securely
  • SMS and email service providers: For delivering OTPs, transactional messages, and account notifications
  • Law enforcement or regulatory authorities: When required by applicable law, court order, or governmental regulation

All third-party service providers are contractually obligated to protect your data and use it only for the purposes for which it was shared.

5. Data Retention

We retain your account data for as long as your account remains active.

Upon account closure, your personal data will be deleted within 30 days of receiving a written deletion request at legal@signbiz.in. Certain records (such as billing and tax-related data) may be retained longer as required by applicable Indian law.

6. Cookies

We use session cookies for authentication and maintaining your logged-in state. These cookies are essential for the Service to function and are deleted when you close your browser or log out.

We do not use third-party advertising cookies or tracking pixels. We do not serve targeted ads.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete personal data
  • Delete your personal data (subject to legal retention requirements)

To exercise any of these rights, contact us at legal@signbiz.in. We will respond to your request within 30 days.

8. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the details of the Grievance Officer are as follows:

  • Name: Govind
  • Email: legal@signbiz.in
  • Address: First Floor, Centrum Plaza, Unit No 115, IILM Institute, Sector 53, Gurugram, Haryana 122010

Complaints will be acknowledged within 48 hours and resolved within 30 days of receipt.

9. Changes to This Policy

We may update this Privacy Policy from time to time. For material changes, we will notify you via email at least 30 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, contact us at:

  • Email: legal@signbiz.in
  • Address: First Floor, Centrum Plaza, Unit No 115, IILM Institute, Sector 53, Gurugram, Haryana 122010